Warranty terms
Zodiac products are guaranteed to be free from defects in both material and workmanship for the length of the warranty period from the original date of purchase. This “Warranty” ensures that any defective part will be repaired or replaced at the discretion of Zodiac Tools Limited.
To use the warranty, we require, model number, serial number, proof of purchase and service records if applicable.
1.1 – Product covered for the full duration of the warranty period which provides parts, labour and carriage effective from date of purchase.
2.1 – A warranty for a period of one year for commercial use or 90 days for hire which provides parts, labour and carriage effective from date of purchase.
3.1 – Continual from the date of purchase and does not restart at any time or under any circumstances. Warranties are not transferable. The warranty is only valid when the machine receives all preventative maintenance and is serviced as per the manufacturer’s documentation with recommended oils and grease where applicable.
4.1 – Please contact Zodiac where our aftersales team will guide you through some basic diagnostics to determine the fault on the machine. If we are unable to resolve the issue we will request that the machine be returned to us for further inspection and testing.
5.1 – The Customer is responsible for shipping or taking the product to the indicated recommended Zodiac technical service.
5.2 – The Customer is responsible for draining all fuel and oil from the machine.
5.3 – The Customer is responsible for safely and securely packaging the machine, it is advisable to keep the original packaging safe for this purpose.
5.4 – We will only accept responsibility for the machine when it has been received and inspected at the point of delivery to ourselves.
6.1 – At our discretion will replace or repair the product or any components that have failed within the warranty period.
6.2 – Zodiac will inform you of any costs that are outside of the warranty before commencing any repairs.
7.1 – The customer may request parts to be dispatched under the warranty agreement.
7.2 – Zodiac will accept photographic evidence of failed components, provided it is clear that the failure is a manufacturing defect. If this is not possible, the failed part must be returned to Zodiac for inspection, if the parts are deemed to have failed due to a manufacturing defect a replacement part will be issued.
8.1 – Items not covered by Warranty: (This is for guidance only, there may be additional items that are not covered by warranty).
8.2 – General wear and tear and user misuse.
8.3 – Damage from lack of maintenance as described in the user manual.
8.4 – Damage by accident, impact, improper installation or storage.
8.5 – Damage by water ingestion, submersion and external water damage.
8.6 – Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation.
8.7 – Damage to the machine used in a marine environment.
8.8 – Damage by operation with incorrect RPM’s, conditions or modifications.
8.9 – Damage from overloading or under loading (chainsaw sharpener).
8.10 – Fuel related problems. (Contaminated or stale fuel, incorrect fuel/oil mixture, incorrect fuel type).
8.11 – Modified products, such as but not limited to external wiring, modifications, use of non-original parts, etc.
8.12 – Repairs made during warranty period without prior approval from Zodiac.
8.13 Service items such as, but not limited to: recoil units, cables, trigger guns, reals, seals, are covered by a 1 year subject to fair wear & tear.
8.14 – Wearing items such as but not limited to: gaskets, bearings, o-rings, trimmer heads (Chainsaw sharpener), are covered by a 90 day warranty.
8.15 – The warranty may be void if any modifications are made to the machine or engine
8.16 – Any damages caused during the transit of goods.- Customer must report damage to Zodiac within 24 hours, to allow us to claim from our couriers.
8.17 – Inverter/circuit boards and transformers on welders and inverter generators are covered with a standard 1 year
warranty. Damage from overloading is not covered. (Chainsaw sharpener)
8.18 – Damage to welders in particular caused by dust/grit ingress will void the warranty.
8.19 – Post Driver adapters are covered by 2-year warranty
8.20 – Tools are warranted against breakages but not wear and tear or over use.
8.21 – The warranty may be void if records of servicing (if applicable) including hours and date are not kept and logged in the user’s manual maintenance page.
8.22 – This warranty is only valid for goods imported and distributed by Zodiac or authorized dealers. We do not provide a warranty for any Zodiac products not distributed by Zodiac or authorized dealers.
9.1 – For a full copy of our terms and conditions please visit https://www.zodiactools.com
Email – support@zodiactools.com
Tel/Whatsapp – +852 6713 9593
10.1 – All data is secure and protected, your information will not be passed on to any 3 rd parties.
10.2 – This does not affect your statutory rights.
11.1 – We reserve the right to change our warranty terms at any time.
12.1 – Change of mind- The customer has the right to return the goods within 30 days if unused and in in good saleable condition. A 5% fee is charged as a contribution towards the cost of return carriage and restocking/repackaging.
13.1 – If the product develops a fault within 30 days, we will either repair the product, replace with a new product or refund. If we replace the product, please allow us 7 working days to inspect the original product. If there is no fault found, the original will be returned and the carriage will be chargeable. Damage caused by misuse is not included.
